Our member banks are continually upgrading their systems to ensure their clients safety when transacting either locally or internationally. Crime affects everyone and as such bank clients should consistently be vigilant to potential threats to the security of their bank accounts which can be compromised in the various methods (online or physically) they choose to transact.
The onus is on bank clients to ensure that they appropriately protect themselves. This section highlights the, but not limited to the list, scams which may affect bank clients such as; ATM Fraud, Card Fraud, Card Skimming theft, Cash theft, Change of banking account details scams, Cheque fraud scams, Identity an personal information fraud, phishing scams, point of sale theft and vehicle account rescue scams.
The Automated Teller Machine (ATM) offers bank customers a simple and convenient way to transact nationally 24 hours a day without going into the bank. The first two ATMs in South Africa launched in 1977 changed the way South Africans bank. Today, banks and independent ATM service providers continue to roll-out ATMs throughout the country to increase access to basic banking services for all citizens.
However, the large number and increased usage of ATM’s have made it possible for criminals to devise various scams such as card skimming, card swopping, ATM shoulder surfing and card trapping in ATM’s (using the ‘Lebanese’ loop).
Tips to Avoid Becoming a Victim of ATM Fraud
- Use ATM’s where you feel the most comfortable.
- Be vigilant and avoid using the ATM where suspicious-looking individuals are loitering.
- Have your card ready in your hand before you approach the ATM.
- Do not use the ATM if it appears to be tampered with or damaged.
- Do not accept help from strangers at an ATM, especially when you experience difficulty with the transaction and do not allow anyone to distract you.
- Shield the ATM keypad with your hand to prevent people seeing when you enter your PIN.
- Never disclose your PIN to anybody, not even to the bank or police.
- Press the Cancel key, withdraw your card and proceed to an alternative ATM if you feel the ATM is not functioning correctly.
- Use the help line and/or nearest phone to contact your bank and/or police if your card gets jammed, retained or lost, or if someone interferes with you at an ATM.
- Take your time when transacting and ensure your cash and card are carefully secured in your wallet, handbag or pocket before leaving the ATM.