Consumer Protection Act

Introduction to the Consumer Protection Act

Until now Consumer protection has remained largely unregulated with scattered and fragmented pieces of legislation, which has resulted in a lack of basic Consumer rights, an inadequate Consumer voice and continuous exploitation of Consumers.

The Consumer Protection Act spells out the rights of the Consumer and the responsibilities of the supplier. South Africa emulates many first-world countries and aligns itself with the United Nations and the European Union guidelines on Consumer protection by codifying a common law for Consumer rights. 

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Please note that is only as a brief summary of the main provision of the Code and should not be relied upon as a legal document. There are many other provisions and exemptions under the Code. For more detailed information and the full Code please download the Code of Banking Practice.


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© The Banking Association South Africa 2019