If reception on your cell phone is lost, immediately check what the problem could be, as you could have been a victim of an illegal SIM swop on your number. If confirmed, notify your bank immediately.
Inform your Bank should your cell phone number changes so that your cell phone notification contact number is updated on its systems.
Register for your Bank’s cell phone notification service and receive electronic messages relating to activities or transactions on your accounts as and when they occur.
Regularly verify whether the details received from cell phone notifications are correct and according to the recent activity on your account. Should any detail appear suspicious immediately contact your bank and report all log-on notification that are unknown to you.
Memorise your PIN and passwords, never write them down or share them, not even with a bank official.
Make sure your PIN and passwords cannot be seen when you enter them.
If you think your PIN and/or password has been compromised, change it immediately either online or at your nearest branch.
Choose an unusual PIN and password that are hard to guess and change them often.
